1. Purpose of Communication Recording
- By using the Ministry’s communication channels, you authorize the Ministry to record all your communications and requests
- Voice and written records may be used as legal evidence of the content exchanged between the user and the Ministry.
- Communication recordings are used to improve service quality and for training purposes, while ensuring the confidentiality of personal data.
2. Privacy and Data Confidentiality
- The Ministry respects user privacy and is committed to protecting personal data, including its collection, storage, and processing, in accordance with the Personal Data Protection Regulations issued by the National Data Management Office.
- Users' personal data will not be shared with any external party unless required by laws and regulations.
3. Disclaimer
- The Ministry shall not be held liable for the accuracy, completeness, or reliability of the information provided on its platforms or communication channels.
- The Ministry does not guarantee uninterrupted or error-free access to its services, as they may be subject to technical issues, maintenance, or regulatory requirements beyond the Ministry’s control.
- The Ministry shall not be held liable for any direct or indirect losses arising from the use or misuse of data by users.
4. Restrictions on the Use of Communication Channels
Users are prohibited from:
- Disrupting or interfering with, or attempting to compromise the functionality, security, or integrity of the Ministry’s communication channels or related infrastructure.
- Sending spam emails or posting advertisements unrelated to the Ministry’s services.
- Uploading, sharing, or distributing files that contain viruses, malware, or any other harmful software designed to disrupt or damage the Ministry’s systems.
- Posting offensive content or content that violates laws and public morals.
- Sharing personal or confidential information via public communication channels.
5. Restrictions on the Use of the Ministry’s Social Media Channels
- Users must comply with national regulations governing the use of social media.
- Sharing personal details of Ministry employees or posting content that may cause harm to them is strictly prohibited
- All trademarks, logos, and content published on the Ministry’s social media accounts are protected under intellectual property laws and may not be reproduced, distributed, or used without prior written consent from the Ministry.
- Any content posted by users may be utilized by the Ministry without legal or financial obligations.
- The Ministry is not responsible for opinions shared by users on its official accounts.
6. Comments and Participation Policy
The Ministry reserves the right to:
- Delete comments that are irrelevant, offensive, or inconsistent with the purpose of the discussion.
- Remove posts containing threats, personal attacks, or offensive language.
- Block or ban users who repeatedly violate these policies.
7. Language Usage
Arabic is the primary language for official communication. However, other languages may be used when necessary to accommodate users or in specific circumstances as determined by the Ministry.
8. Contact and Inquiries
For any inquiries regarding these Terms and Conditions, you may contact the Ministry of Industry and Mineral Resources through its official communication channels, including [email address: info@mim.go.sa (mailto:info@mim.go.sa)] or [phone number: 199001], during official working hours.
By accessing or using the Ministry’s platforms and communication channels, you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.
